Member Events

Upcoming events

    • 27-Mar-2018
    • 12:00 PM
    • Webinar

    Join the MPSA community in a conversation with Arial Harland, PathShare™ HR Services, as she helps you understand how your culture can impact your growth. During this conversation she will discuss the benefits of a strong culture, the major roadblocks to growth, best practices for overcoming these roadblocks, and how to begin to build a strong, positive culture well-aligned with your business objectives using a systems thinking approach. Whether you’ve deliberately created your culture or it just came to be, the behaviors you see demonstrated consistently within your organization impact your employee and customer experience.  We all know happy employees and happy customers drive revenue, so this is a conversation you need to join.

    Registration URL:
    Webinar ID: 974-855-251

    • 24-Apr-2018
    • 12:00 PM
    • Webinar

    Every day, countless service and solution providers are challenged to deliver MPS-led offerings that improve customer relationships and drive business retention rates. When a contract/client relationship is lost—it takes a great deal of time, money and energy to win back the business.

    During this 60-minute webinar presentation, How to Deliver Ongoing Success with Periodic Business Reviews, attendees will receive best practice recommendations for constructing, presenting and leveraging a Periodic Business Review. Gain insights into how to assure contract renewals and identify points for improvement related to client satisfaction rates. The Education Committee SMEs will show examples of graphic-dashboards, analytical data and Key Performance Indicators (KPIs) that drive deeper business relationships and influence favorable outcomes related to contract renewals.

    If you have worked hard to secure MPS-led contracts and are interested in establishing a strategic methodology that drives increased customer satisfaction levels and improved relationships, please plan to join us live on April 24th at 11:00 AM CT to listen in and interact with the MPSA Education Committee panel.

    Registration URL:
    Webinar ID: 223-960-235

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