MPSA News and Announcements

MPSA press releases keep you up to date with news and announcements related to the Managed Print Services Association.

To submit a press release, you must be an MPSA Corporate Member. 

Send press releases to press@yourmpsa.org. If you are not an MPSA member, join today!


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  • 24-Jul-2015 9:50 AM | Anonymous member (Administrator)

    Supplies Network has expanded beyond traditional MPS to offer its resellers a comprehensive, experiential approach to sourcing hardware and supplies and managing end-user print environments. The concept, Gear eXperience, takes into account the entire hardware purchase cycle in MPS engagements as well as non-managed environments in need of refresh. Gear eXperience is built upon a portfolio of holistic solutions, from offering upfront financial services to providing print fleet evaluations and consultation with dedicated Printer Advisors to on-site installation and break/fix services at customer locations.

    “The benefits and resources we offer our MPS reseller partners are endless. We have the data and expertise to not only provide printer evaluations to optimize the environment and identify upgrade opportunities but also provide the knowledge and guidance to align them with the best manufacturer programs and rebates,” said Sarah Custer, MPS and Equipment Solutions Manager.

    For more information contact Supplies Network today at 800-729-9300 and ask for your Printer Advisor.

  • 23-Jul-2015 4:30 PM | Anonymous member (Administrator)

    The Managed Print Services Association (MPSA) is pleased to announce Aldo Spensieri as chairperson and Brian Beck as co-chair of the education committee.

    Spensieri is director of MPS for the Clover Imaging Group. He is a longtime member of the MPSA, and has served as an education committee member prior to stepping up into the chair position.

    Brian Beck is regional director of managed services at Sharp Business Systems and is a new member of the association.

    “Aldo and Brian each bring unique experience, deep industry knowledge and strong relationships to the education committee,” said MPSA Vice President Doug Bies. “The attributes and background each of them bring to the table will craft a strong foundation for the committee and will enable it to become even stronger and more successful for years to come.”

    The MPSA would also like to recognize Jennifer Shutwell, who is stepping down as the chair of the education committee but will remain on the education committee as an active member.  The MPSA thanks her for her work and dedication leading the education committee as chairperson.

    The MPSA continues to seek additional members for the membership, marketing and collaboration committees. If you’d like to get involved, please contact board member Kim Louden to learn more about the committees and open positions. You can find out more about all the committees and the MPSA here.

    About the Managed Print Services Association The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the MPS industry. Its focus is on the development of standards, education and industry guidelines that unite the different segments of the industry that bring value to all those participating. For more information about benefits and memberships, visit www.yourmpsa.org.

  • 13-Jul-2015 3:34 PM | Anonymous member (Administrator)

    Dulles VA   ̶   Digitek, an industry-leading national distributor of IT and computer products,  and Print Audit, a comprehensive provider of device and print management solutions will co-sponsor a free webinar titled Managed Print in the Digital Age: Is Your Dealership Ready? on Tuesday, July 21, 2015 at 2pm ET.

    The event will be hosted by West McDonald, Vice President of Business Development for Print Audit and owner of FocusMPS. McDonald has been directly involved in the Managed Print Services (MPS) space for over a decade and is regarded as one of the foremost experts in the field. He will discuss:

    • How to get auto toner fulfillment right
    • The pros and cons of seat-based billing vs. CPP
    • How to layer IT Products and Services offerings
    • Latest developments in the MPS industry

    "What we think of as MPS is changing at lightening speed and dealers are starting to think about ways to modernize their practices," stated McDonald.  "This webinar was designed to help illuminate some of the possible innovations and diversification options that are right around the corner." 

    Aaron Dyck, Digitek’s Senior Director of Solutions added, “Digitek is excited to be a part of this highly informative webinar. Digitek customers want to stay informed on the latest advances in Managed Print Services, and this event is the first of many that we will present in the coming months.”

    “Our MPS Solution is one component of our Partner Pro suite of solutions that helps Digitek resellers grow their business through recurring revenue streams.”

    To register for this webinar click here.

  • 06-Jul-2015 10:35 AM | Anonymous member (Administrator)

    Dulles VA   ̶   Digitek, an industry-leading national distributor of IT and computer products, announces the addition of industry SME Aaron Dyck as Senior Director of Solutions.  To meet dealer demand for products and support differentiators in both the Managed Print and Managed IT space, Dyck will head up Digitek’s new flagship platform called Partner Pro Solutions, which launches this fall.

    The new Partner Pro Solutions platform will help Digitek Partners attract new customers and increase business value with more recurring revenues. Dyck believes this will be achieved through advanced professional sales training methods and fresh inbound marketing programs that help dealers drive and convert more leads from their website.

    Dyck brings a wealth of experience in managed print services, technology and software-oriented businesses to his new role. Prior to joining Digitek, he was Chief Distribution Officer with MWA Intelligence; and as LMI Solutions’ Vice President of Sales and Marketing for North America, Dyck was a major driving factor in the company’s recognition as having the industry’s top MPS infrastructure program.  In 2014, Dyck was recognized by the Cannata Report as a member of the elite “Young Influencers” for his industry contributions and accomplishments, and is a frequent presenter at business events in the United States and Canada.

    "Digitek is pleased to welcome Aaron Dyck to our team,” said Paul Martorana, Digitek CEO. “Our partners are hungry for innovative solutions that help them drive incremental revenue, and our new managed services programs are all designed to meet that identified need.  Based on early feedback, our Partner Pro platform will be a real game changer for the industry and Aaron is the right person to lead our charge."

    For a personal webinar about the new Partner Pro platform, please contact Aaron Dyck at 1-888-353-0301 x 1196 or email adyck@digitek.com.

  • 29-Jun-2015 4:43 PM | Anonymous member (Administrator)

    Now Is Your Chance To Be Heard! Provide Leadership and Change In Our Industry!

    The Managed Print Services Association has a need for volunteers to participate in the following Association Committees:

    • Marketing/CommunicationsThe advancement of MPS within the industry through communications of all MPSA activities to our members and the overall industry.  All areas involved with the promotion, branding and event planning for the MPSA.

    Chairpersons:
    Josie Heskje, GreatAmerica Financial Services
    Sarah Henderson, West Point Products (stepping down)

    o   Open positions include need for a Co-Chair

    o   Seeking interested parties with marketing and communication skills including: writing, editing/proofing and creativity. Other helpful competencies include: familiarity with Go-to-Webinar, design programs and experience with marketing strategy and branding.

    • Membership Value CommitteeThe mission of the Membership Value Committee is to identify and drive ways to deliver membership value and ROI to attract new members as well as retain current membership.

    Chairperson:   Ron Alphin

    • Members will be working to determine the “identify” part of our mission.  In other words, what are those areas that our members see as valuable for belonging to an association?  First steps are generating our own list from each of the current members. Next will be to survey the entire membership with that list to ascertain consensus and prioritize. Then we will start working toward the “deliver” aspect of the mission by making sure we have everything in place and members are aware of how we deliver the top priorities.
    • Mission and Vision Definition CommitteeTo illuminate the current definition of Managed Print Service and enhance the mission and vision of the MPSA.

    Chairperson:  Greg Walters

    • Members review the current Mission and Vision of the MPSA to determine if any changes or updates should be considered

    Contact Kim Louden at klouden@greatamerica.com to find out more about participating on an MPSA committee. Look for more committee involvement opportunities in future MPSA newsletters. We look forward to your involvement! 

  • 24-Jun-2015 2:34 PM | Anonymous member (Administrator)

    Calgary, Alberta - Print Audit, the company that helps office equipment dealers grow their businesses, has added a wide variety of innovative new features to the latest version of its remote meter reading solution, Facilities Manager. Facilities Manager version 3.8.0 contains several new alerting, reporting and device management features.

    The most significant enhancements added in 3.8.0 include:

    • Toner Consolidation - When a lower toner alert is sent, users can now also receive information about other toner cartridges that are nearly low. This helps dealers to better consolidate the shipping of toner to their sites.
    • Toner Days Remaining Enhancements - Print Audit has improved the reporting of estimated days of toner remaining in devices that initially report toner levels as a percentage, but then switch to a text status, such as "Low".
    • Dashboard and Device Management Improvements - This release adds the ability to view and include device's hostname in reports, display and edit firmware versions and more.

    The new version also includes a number of other new features and fixes for issues found in previous versions. Please visit the following blog post for more details on all of the enhancements made in this release: http://www.printaudit.com/premier/consolidated-toner-ordering-and-more-whats-new-in-facilities-manager-3-8-0 

  • 29-May-2015 8:15 PM | Anonymous member (Administrator)

    Scottsdale, AZ. – May 27th, 2015 – MWA Intelligence Inc. (MWAi) today announced it has signed an original equipment manufacturer (OEM) agreement with SAP (NYSE: SAP). Through this agreement, MWA Intelligence, Inc., is offering an ERP solution designed specifically for use by companies in the imaging channel, such as dealers in office automation and imaging products and services. The solution eliminates the need for disparate systems while providing an open-architecture solution for imaging device and services dealerships to run their businesses better using the FORZA solution from MWAi that is built on the SAP Business One application.

    “Today’s announcement demonstrates that MWA Intelligence Inc. and SAP are committed to providing customers with a rich integration experience,” said Michael T. Stramaglio, president and CEO of MWAi. “While we are most certainly thrilled with today’s announcement, it is our customers that have the most to gain as a result of our alignment with SAP. As a result of our OEM agreement with SAP, dealers in imaging products and services can benefit even further from our deep commitment to helping them run their businesses better, through continued support on implementation and training as well as tightly integrated, innovative solutions and reduced time to market, all while minimizing integration costs. Our dedication to the imaging industry has been solidified with our OEM partnership with SAP, and we look forward to giving imaging dealerships the power to expand their current business, grow into other vertical markets, and eliminate costly and disparate systems.”

    FORZA, designed and developed by MWA Intelligence Inc. and built on SAP Business One, offers companies an alternative to business systems that are based on multiple, bolt-on software programs. Offered on premise or in the cloud, FORZA enables real-time decisions by capturing critical information across sales, customers, operations, finance, and service, making the information instantly available company-wide on desktops and mobile devices.

    “SAP is committed to helping businesses run better,” said Mike O’Neil, head of North American sales of SAP Business One at SAP. “Through this OEM agreement, MWA Intelligence Inc. will be able to provide a flexible, open-architecture solution to meet the unique needs of imaging device and services dealerships. FORZA, built on SAP Business One, will provide the infrastructure for these companies to run better as well as to grow and extend their business.”

    This global OEM agreement offers MWA Intelligence Inc. a stronger and richer development and relationship with SAP, which will benefit customers and manifest in streamlined communication and day-to-day operations as well as implementation tools and consultancy services to accelerate technology consolidation and migration to the FORZA solution.

    About MWA Intelligence, Inc.

    MWA Intelligence Inc. (MWAi), an SAP gold channel partner and authorized reseller of SAP Business One, delivers enterprise-class and leading-edge Machine-to-Machine (M2M) and Machine-to-People (M2P) solutions to better serve the imaging industry. MWAi’s Intelligent Service, Workforce, Assets and GPS solution suites deliver mission-critical information in real time to the hands of customer-facing employees and into companies’ back-end ERP systems including the powerful MWAi FORZA with SAP Business One. The MWAi solution automates all of the business intelligence management, meter collection, consumables and service alerts and also offers an integrated pre-sale multitier pricing system (MPS) tool.

  • 26-May-2015 1:09 PM | Anonymous member (Administrator)

    The Managed Print Services Association (MPSA) is pleased to announce that Toshiba America Business Solutions, Inc. has joined the association as a corporate member at the Platinum level. Toshiba joins more than 1,000 other MPSA members to participate in proactive outreach to advance the awareness and value of managed print services (MPS) across sectors. Members of the MPSA work together to promote and advocate for MPS in a vendor-neutral forum to the mutual benefit of end users, members and other stakeholders in the global MPS industry.

    “Toshiba is pleased about joining the MPSA while engaging with fellow manufacturers and industry experts to increase awareness on the myriad cost and ecological benefits a well-managed MPS program presents for businesses of all sizes,” said Bill Melo, Toshiba America Business Solution’s chief marketing executive. “We look forward to collaborating with MPSA leadership and industry peers to gain further research and insight on a subject Toshiba is so passionate about while broadening the overall adoption of MPS programs throughout the United States.”

    “We’re excited to welcome Toshiba as a member of your Managed Print Services Association,” said Kevin Morris, MPSA membership committee chair. “As an industry leader, Toshiba is a perfect addition to the prestigious group of companies that make up the MPSA membership. We look forward to working with members of the organization in the future.”

    About the Managed Print Services Association 

    The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the MPS industry. Its focus is on the development of standards, education and industry guidelines that unite the different segments of the industry that bring value to all those participating. For more information about benefits and memberships, visit www.yourmpsa.org.

    About Toshiba America Business Solutions, Inc.

    Irvine, Calif.-based Toshiba America Business Solutions, Inc., is an independent operating company of Toshiba Corporation, a Fortune Global 500 company and the world’s eighth-largest integrated electronics manufacturer. TABS provides printing, scanning and copying solutions, managed document services and digital signage for businesses of all sizes. TABS is comprised of five divisions: the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of office equipment dealers located throughout the United States.


  • 19-May-2015 9:56 AM | Anonymous member (Administrator)

    The Managed Print Services Association (MPSA) is pleased to announce that Y Soft has joined the association as a corporate member at the Gold level. Y Soft joins more than 1,000 other MPSA members to participate in proactive outreach to advance the awareness and value of managed print services (MPS) across sectors. Members of the MPSA work together to promote and advocate for MPS in a vendor-neutral forum to the mutual benefit of end users, members and other stakeholders in the global MPS industry.

    “We believe businesses can run smarter with intelligent enterprise office solutions such as our YSoft SafeQ print management solution,” said Richard Brulik, senior vice present, sales and marketing, Y Soft. “We are pleased to join the MSPA community which continues to bring the MPS industry forward with expert knowledge sharing and professional development amongst its OEMs, dealers and solution provider members.”

    “We are very happy to welcome Y Soft as member of your Managed Print Services Association,” said Kevin Morris, MPSA membership committee chair. “As a global technology company with a recognized managed print solution among its offerings, Y Soft is a perfect fit for the MPSA.  We look forward to working with members of the organization on committees and projects in the future.”

    About the Managed Print Services Association 

    The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the MPS industry. Its focus is on the development of standards, education and industry guidelines that unite the different segments of the industry that bring value to all those participating. For more information about benefits and memberships, visit www.yourmpsa.org.

    About Y Soft 

    Y Soft provides scalable print management solutions that enable companies to control and optimize print workflows, reduce costs and promote green print policy. YSoft SafeQ, our print management solution, demonstrably reduces costs, streamlines workflows and increases document security. Globally, over 8,000 leading Fortune 1,000 and SMB organizations use YSoft SafeQ in more than 100 countries. Our YSoft be3D printers are a reliable and affordable way to simplify the manufacturing of prototypes and components. For more information visit www.ysoft.com.


  • 12-May-2015 9:33 AM | Anonymous member (Administrator)

    (Cedar Rapids, IA) – GreatAmerica Financial Services will host a two-part Service Leadership, Inc. Managed IT Sales Training workshop June 23-24, 2015 from 8 a.m. to 5 p.m. in Cedar Rapids, Iowa.  Day one of the workshop consists of Managed IT Sales 101: Basics of Managed IT Sales.  Day two takes things to the next level and focuses on Managed IT Sales Training 201: Hands-On with Advanced Managed IT Sales.  Both days are facilitated by IT industry expert and CEO of Service Leadership, Inc., Paul Dippell. The two sessions have been previously offered, but never before have they been offered back to back. This allows dealers the convenient option to attend two trainings in one trip.

    “Dealers are getting into Managed IT and understanding that it is a different animal, and yet they are committed to their Managed IT success—and so are we.  This is why our prior sessions have gone over so well,” said Jennie Fisher, SVP and GM, GreatAmerica Financial Services, Office Equipment Group. “With the Service Leadership Managed IT sales training events we’ve hosted in the past, 100% of attendees surveyed have told us they’d recommend the workshop to others.”

    Managed IT Sales 101 is a full day workshop led by Paul Dippell and supported by the Service Leadership team.  The workshop has helped copier dealers across the nation target existing and new customers to generate Managed IT sales volume.There are no prerequisite requirements for this class.

    Managed IT Sales 201 uses a combination of classroom teaching and small group hands-on sessions led by Paul Dippell and the Service Leadership team.  Attendees will learn next-level skills and gain hands-on experience in selling Managed IT on value, not price. Dippell will also cover a variety of advanced selling techniques and concepts from overcoming objections to how to drive retention and additional business through Quarterly Business Reviews.  Individuals must have closed four to six “all you can eat” Managed IT deals or have been though Managed IT Sales Training 101 to attend.

    Service Leadership currently delivers 15-20 Managed IT sales training events worldwide per year. The firm is the most recognized resource for Managed IT Services benchmarking (the Service Leadership Index®) and business consulting in the VAR space with a number of high-profile clients including Cisco and Microsoft.  Their team’s vast experience with sales training and growing Managed IT revenues includes growing a Managed IT company from $3M to $50M in only 20 months, training 68 sales reps in the process.

    Learn more or register for the event by visiting http://www.greatamerica.com/sl.

    About GreatAmerica Financial Services

    Established in 1992, GreatAmerica Financial Services Corporation is a $1.6 billion national commercial equipment finance company headquartered in Cedar Rapids, IA. GreatAmerica provides financing and niche market-focused services in all fifty states and several U.S. Territories. Our commitment to understanding the office equipment industry has positioned us as the unparalleled leader in single invoice solutions (MPS, Managed IT, and other specialized billing options). We also offer innovative non-financial services to help our dealers evolve their businesses. GreatAmerica is dedicated to helping manufacturers, vendors, and dealers be more successful and keep their customers for a lifetime. www.greatamerica.com

    About Service Leadership 

    Paul Dippell is CEO of Service Leadership, Inc. a leading global consultancy to independent IT solutions/services companies and technology OEMs, and publisher of the Service Leadership Index®, the foremost technology solutions/services company benchmark of both financial and operational performance. Prior, at USBX Advisory Services, Paul founded its technology M&A practice. At All Covered, Inc., he led M&A and Acquisition Integration. He then founded a mid-market IT services firm with two private equity raises.  Additionally, Paul and his team facilitate the Office Equipment Dealer Service Leadership GreatAmerica Managed IT (S-L GAMIT) peer groups. Paul is a highly rated speaker at IT, Telephony, and Office Equipment industry events worldwide.  For more information, please go to www.service-leadership.com.

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