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Modern Office Methods is the first Ricoh dealer to join the Managed Print Services Association (MPSA) as part of the special ChaMPS program available to Ricoh Family Group dealers.
Modern Office Methods President and CEO, Kevin P. McCarthy, said he was drawn to join the MPSA by the enthusiasm of the MPSA executive leadership and the opportunity to network with other companies that are also focused on their managed print business. “We look forward to studying benchmarks with other members, and to getting to know and understand other companies within the industry like ourselves,” McCarthy said.
Modern Office Methods (MOM) has been in the office equipment business since 1957. Today, the company’s annual revenue tops $30 million, and they were named "2009 Dealer of the Year" by imageSource magazine. MOM serves thousands of customers and employs more than 220 people. Their product line includes a full line of copying systems, facsimile systems, multifunction devices (MFPs), color solutions, network laser printers and color printers. MOM clients output more than one billion pages a year, and MOM’s FleetCare™ service helps put companies in control of their printing costs.
MPSA Membership Adds Value to Company’s MPS Program
“We are excited to see prominent dealerships like Modern Office Methods take advantage of this great opportunity to join the MPSA. Not only will they gain value from benchmarking and networking, our membership can also learn from the success that Modern Office Methods has had in MPS. We hope many other Ricoh dealers will take advantage of this special ChaMPS membership offer,” said MPSA President, Joe Barganier.
Ricoh’s ChaMPS Managed Document Services Program helps dealers transform their business to a services-based model to meet customers’ document management needs. ChaMPS also enables Ricoh Family Group (RFG) dealers to join the MPSA for only $500, a 50 percent reduction off the regular cost. MPSA membership gives a dealer MPS credibility and access to the MPSA’s strong industry alliances, technical partners and best practices.
MOM Customers Benefit As Well
McCarthy added, “Our clients benefit from our MPSA membership because the benchmarking and idea sharing will help make us a better service provider to them. Managed print is an important piece of our future, and the MPSA helps draw focus to this initiative and provides a way to share new ideas to make all participants better.”
McCarthy also hopes to contribute value to the association as well. “We’ve done a tremendous job growing our MPS business over the last two years, and have expertise and creative ideas we can share with our fellow members. There are opportunities out there many of us aren’t taking advantage of, and through the efforts of MPSA, we can all learn how to be more effective in offering these solutions.”
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Media Contact:Joe BarganierPresident, Managed Print Services Association614email@example.com://yourmpsa.org/
Carro Ford Weston859firstname.lastname@example.org
About the Managed Print Services OrganizationThe Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the emerging MPS industry through the development of standards and industry guidelines which unite the different segments of the industry that bring value to all those participating. For more information about benefits and memberships, visit www.yourmpsa.org.
ALL Associates Group is the newest corporate member of the Managed Print Services Association (MPSA). ALL Associates Group is well known in the output market for predictive modeling and data analytics to provide the foundation for clients to build sustainable enterprise document strategies.
“ALL Associates has been one of the key contributors to the evolution of managed print services over the past two decades and a major influence in providing the research and methodology for a more data-driven, objective consultative sales approach within the output industry. Their client list is the who’s who of output,” said MPSA President, Joe Barganier.
The following comments are excerpts from an interview with ALL Associates CEO, Eddie Riddell:
Joining the Voice of MPS
“We are excited about joining MPSA because we believe they have the opportunity and challenge of providing a voice to define the value of what the MPS market is becoming.” Riddell said. “ALL Associates can help MPSA membership frame the opportunity and remove barriers in getting access to more senior executives by providing customer-specific data. In doing that, we help dealers move from free assessments to fee assessments. If positioned correctly, you become a value-add consultant partner rather than a commodity vendor.”
He added, “MPSA fits beautifully with our strategy. Providing value, education and experience will be part of our contribution to MPSA. We have value to give, such as research papers, tools and data, and we’ll get value back from being part of the association.”
Assessment Resources for Dealers
ALL Associates is the developer of EDAM®Enterprise Document Assessment Methodology, which focuses holistically on an enterprise’s document system as a measurement of hidden inefficiency, revenue drain and profit potential. EDAM includes proprietary tools, databases, statistical modeling, interpretation techniques and exhaustive industry research. The methodology helps give sales reps a view of overall total document production, related costs and likely machine population. This knowledge provides a road map to navigate future assessments.
“ALL Associates can bring value to anyone involved in MPS. Our data fits nicely because it comes at the front end of any justification. We have worked for many years with major equipment vendors who sell into corporations to justify recommendations for MPS engagement, fleet replacement or other initiatives. Now we are expanding our scope to offer more services geared to the brand-neutral dealer community, and MPSA membership also fits some additional directions we want to explore for our business,” said Riddell.
On the Value of MPSA
The MPSA provides a great community for people to learn, according to Riddell. “Vendors in the MPS space have forged ahead and defined their own service offerings and what MPS is all about. Experience in the Channel goes from one extreme of having done it, to knowing absolutely nothing. The value of MPSA is as an educational and networking forum to build noncompetitive connections and help members through operational challenges and questions.”
Riddell concluded, “By joining MPSA, we are looking for broader acknowledgement of what we have done and what we have to offer. We have worked in ‘stealth mode,’ successfully providing large manufacturers and vendors with data to support their strategies. We see this as an opportunity to work more closely with small businesses. All dealers face the same challenge in focusing clients’ attention on the issues around documents. MPS is the latest iteration of providing value to that client and going where the costs are. We are moving to more involvement in the dealer community because that is where the growth opportunity is.”
Media Contact:Joe Barganier
President, Managed Print Services Association
Carro Ford Weston
About the Managed Print Services OrganizationThe Managed Print Services Association (MPSA) serves the emerging MPS industry through the development of standards and industry guidelines which unite the different segments of the industry that bring value to all those participating. For more information, visit www.yourmpsa.org.
New MPSA member serves hundreds of dealers in US and Canada
The Managed Print Services Association (MPSA) announces that LMI has joined as a corporate member. MPSA is an independent, not-for-profit organization dedicated to growing the managed print services industry through standards, education and best practices.
An active corporate member within the MPS community, LMI services over 600 MPS dealers in the United States and Canada. The firm was selected by the MPSA as the 2010 Winner of Best Infrastructure Provider for MPS dealers.
“LMI is proud to be an MPSA member because it is an independent organization that represents the combined interests of both MPS resellers and end users,” stated Aaron Dyck, President, LMI Canada. “As one of the largest MPS providers in both Canada and the United States, it behooves us to engage with thought leaders like the MPSA membership.”
This year, LMI is a corporate sponsor of the upcoming Global MPS conference, and Mr. Dyck is a conference speaker. In his presentation, “MPS Sales & Marketing Best Practices,” he provides ten practical action items any MPS reseller can implement right away to create awareness and drive MPS leads.
“As a new member, LMI gives our community a valuable resource towards our goal of encouraging professionalism and best practices. LMI brings proven ideas and perspectives about what it takes to be successful in MPS, and their active participation in the association benefits us all,” said MPSA President Joe Barganier.
MPSA Media Contacts:
President, Managed Print Services Association
Carro Ford Weston
About LMI Solutions Inc.
Selected by the Managed Print Services Association as the 2010 Winner of Best Infrastructure Provider for dealers, LMI has earned an enviable reputation of providing turnkey managed print solutions to over 600 dealers. As a pioneer manufacturer and recognized leader in the aftermarket consumables arena, LMI now equips dealers with award winning MPS Training, MPS Marketing, and the exclusive LMI PageTrac Advantage. This powerful combination of field ready MPS services featuring industry leading print management technology, a powerful TCO calculator, benchmark quality products, and a proven fulfillment system designed to maximize dealer profits and ensure end user satisfaction. Visit www.lmisolutions.com for more information in video.
About the Managed Print Services Association
As an independent, not-for-profit organization, the Managed Print Services Association (MPSA) serves the emerging MPS industry through development of standards and industry guidelines, which unite the different segments of the industry. MPSA also presents the annual MPS Leadership Awards. For more information, visit www.yourmpsa.org.
The Managed Print Services Association (MPSA) continues to experience consistent growth with a number of new corporate sponsors. The most recent additions to the MPSA community are:
New Platinum Members
“Océ is excited to join the MPSA,” said Tom O'Neill of Océ. “We see the association becoming the leader in helping establish best practices in MPS for customers and providers as this side of the industry grows and matures. As a group that contains a wide variety of MPS and other managed services providers, it provides a forum to exchange ideas and learn about things that work, and what to avoid. Additionally, Océ is pleased to share our experiences and add another voice to the conversation, as the industry works to define fair and competitive practices that are best for customers and end users of managed services and beneficial for the providers in this business.”
New Standard Members
“Global Printer Services looks forward to partnering with companies dedicated to the MPS industry. With 15 years experience supplying dealers with remanufactured printers, our goal is to to grow with our partners and provide the support they need to succeed. MPSA will help us stay current with industry trends and news allowing us to better serve our partners,” said Lance Lansing of Global Printer Services Inc.
“We are honored to have so many high-caliber companies join us in the effort to support and grow the MPS marketplace. The end result is a stronger association enriched by the ideas and experience of a wider range of corporate members,” said MPSA President Joe Barganier,
For more information about the Managed Print Services Association, visit http://yourmpsa.org/.
About the Managed Print Services Organization
The Managed Print Services Association (MPSA) serves the MPS industry through the development of standards and industry guidelines which unite the different segments of the industry and bring value to all its members. For more information, visit www.yourmpsa.org.
The second annual competition, hosted by Photizo Group, drew a pool of 53 submissions from twelve different counties. “Throughout the selection process, we were impressed with the high level of out-of-the-box thinking that has occurred in the industry within the last year. Quite a few organizations are creatively changing the rules within MPS and showing true leadership,” stated Jim Fitzpatrick, president of the MPSA.
2010 MPSA Leadership Award Winners
Special Recognition for Leadership within their Category:
Corporate MPS Implementation (End-User):
Manufacturer: Implementation to Channel or Direct
MPS Infrastructure Component Provider of MPS Solutions
MPS Infrastructure Logistical Provider of MPS Solutions:
Customer-centric Judging Criteria
MPSA board members interviewed all 2010 Leadership Award submissions and judged them using an in-depth, balanced scorecard methodology. Solutions were rated based on core criteria such as strength of vision, support and level of adoption. Judges also considered MPS best practices, operational fit, flexibility and growth, as well as business benefits and ROI.
“It was important to the MPSA that we designed the balanced scorecard and the resulting judging to focus on the benefit that the proposed solution would provide to the ultimate customer,” said MPSA Vice President Justin West. “The end users are at the core of everything the MPSA stands for, as we develop standards and best practices for the industry.”