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Fort Lauderdale, Florida (March 8, 2017) – Paul Dippell, founder and Chief Executive Officer of Service Leadership Inc., recently signed on as a featured speaker at this year’s Imaging and Technology Education Exposition (ITEX) 2017. Dippell, a renowned figure in Information Technology (IT) will be sharing his expertise across two sessions focusing on best practices and adding IT based offerings to a solution provider’s portfolio. Both sessions will include solution providers.
The first ITEX session titled “Growing Your Business Profitably with Managed IT Services – Acquire, Build or Partner” and sponsored by Collabrance, LLC, will center on the necessary steps to transition from a Managed Print Services Provider to a Managed Network Provider. It will be held on Wednesday, April 19th at 9:00 a.m. The session will answer key questions and provide insight on whether to partner with a third party, acquire a separate company or build an IT service program from within. Panelists will include: Erik Braden, Braden Business Systems, Inc., Indianapolis, IN, Preston Woolfolk, DOCUmation, San Antonio, TX, and Greg VanDeWalker with Collabrance, Cedar Rapids, IA. The session is expected to attract Business Solutions Providers (BSPs) facing a decline in print, who wish to expand their business offerings.
The next ITEX session, “Managed IT Best Practices” is geared towards existing Managed IT firms and will highlight lessons learned and what Best in Class Managed IT looks like for the industry. It will also be held on Wednesday, April 19th, but at 2:30 p.m. and is sponsored by GreatAmerica Financial. The session will include an office technology dealer who is successful in Managed IT, Preston Woolfolk of DOCUmation, San Antonio, TX.
“I am truly excited to have someone like Paul present at our show,” said Marc Spring, founder of the ITEX Tradeshow. He continued, “Sessions like the ones Paul will be leading are exactly what we need in this industry. Print has matured and our resellers need to find new ways to profit in the market and Managed IT is a natural extension for their business models.”
The ITEX tradeshow, which boasts the convergence of Business Print and Managed IT as its theme welcomes a triumphant return to Las Vegas. It will be held at the Mandalay Bay Hotel from April 18th, 2017 – April 20th, 2017. There will be an expected two thousand attendees and hundreds of exhibitors ranging from Managed IT vendors to Office Equipment Manufacturers. For more information about the show, please visit www.itexshow.com.
About Paul Dippell
Paul Dippell, CEO of Service Leadership, Inc., brings more than twenty-five years of experience building, running, acquiring and integrating IT Solutions companies. Mr. Dippell is often a featured speaker at IT Solutions industry events on the topics of successful channel business model strategy and operations.
Prior to founding Service Leadership in 2001, at USBX Advisory Services, a leading mid-market mergers and acquisitions advisory firm, Mr. Dippell established the IT solutions vertical for this new M&A firm and closed its inaugural transaction.
At All Covered, Inc., the largest provider of IT services to small businesses nationwide and a leading consolidator in the sector, Mr. Dippell was Vice President of Mergers, Acquisitions and Integration. At Xerox Connect (NYSE: XRX), as Vice-President of Managed Services, Mr. Dippell was responsible for serving Fortune 500 customers worldwide with Managed Services. Before Xerox, Mr. Dippell was at CompuCom (NASDAQ: CMPC) for seven years, becoming Vice President of Service Operations Consulting for this multibillion-dollar IT solutions provider.
About Service Leadership Inc.
Service Leadership, Inc. is a leading Solution Provider consultancy firm, and publisher of the Service Leadership Index® of Solution Provider performance, the industry's broadest and deepest operational and financial diagnostic service. Additionally, Service leadership advises leading global IT manufacturers on channel management and strategies, and SMB and mid-market customer product and services strategies.
ITEX Imaging & Technology Education Exposition is the largest and most extensive national trade show connecting vendors and resellers in the office technology space. Founded by Marc Spring in 2001, ITEX was developed to provide dealers with access to a vendor-agnostic trade show featuring practical education that addresses modern industry solutions to help grow their businesses. As the show grew over the years, it proved to be a huge success—with revenue growing 780 percent between the show’s inception in 2001 and when Spring sold the show in 2009. Spring reacquired the show in 2016. For detailed information visit www.itexshow.com
Calgary, Alberta - March 6, 2017 - Clover Imaging Group, GreatAmerica Financial Services, Office Document Consulting, Print Audit and Supplies Network have partnered with the Business Technology Association (BTA) to deliver the world’s first SBB (Seat Based Billing) Road Show. The event is a full day of executive level training that covers all aspects of a provider’s managed print offering.
The SBB Road Show (www.SBBRoadshow.com) will be held the day prior to three of BTA’s 2017 events. The following are the dates and locations:
- June 6th: Kansas City, Missouri
- August 15th: Las Vegas, Nevada
- September 12th: Philadelphia, Pennsylvania
“SBB is the business model of the future for managed print,” stated John MacInnes, president at Print Audit. “We know this is new for dealers and we are extremely proud to offer them a day of training like no other. If people are serious about SBB for managed print, the SBB Road Show is an event they’ll want to attend.”
“The dealer community has expressed a growing interest in SBB,” said Brent Hoskins, BTA executive director. “BTA is pleased that these Road Shows will be held in conjunction with three of our educational and networking events. We know that the training will be valuable to dealers who are looking to deliver SBB effectively.”
SBB offerings are already being used in other adjacent markets such as managed IT services. SBB has unique benefits and considerations that are different from the traditional CPP (Cost Per Page) model. As more and more office equipment dealers begin to offer SBB to complement their traditional models it is critical that they have access to best practices and training to shorten learning cycles and improve effectiveness.
To learn more and to register for an SBB Road Show event, visit www.SBBRoadshow.com
About the Business Technology Association:
Founded in 1926, the Business Technology Association (BTA) serves office technology dealerships, resellers, manufacturers, distributors and service companies. Its core members — office technology dealerships — consult, provide services and sell hardware, software and supplies with the primary goal of helping businesses optimize business document and information workflows. Through the association's various educational programs, information, research, legal services, publications and guidance, BTA member dealerships are positioned to be the premier source of the office technology used by businesses throughout the United States every day.
About Print Audit:
Established in 1999 and headquartered in Calgary, Alberta, Print Audit's mission is to save the office equipment industry through transformation. The company does this through its Premier membership program and innovative partnerships.
Print Audit is the most comprehensive provider of device and print management solutions. The company not only helps members remotely manage their printer fleets, but has also developed a variety of tools that enable organizations to monitor and control user printing behavior. Print Audit is the first provider of RMM (remote monitoring and management services) to provide an SBB (Seat Based Billing) model for managed print.
Chicago, Ill. — February 21, 2017 — Clover Imaging Group (CIG) just launched Total Cost of Ownership (TCO) worksheets for imaging dealers. The TCO worksheets demonstrate to print customers their potential savings when they switch to CIG remanufactured cartridges from national brand (OEM) cartridges.
“CIG’s Buyers Laboratory testing results offer a huge opportunity for dealers to prove to their customers the cost savings of switching to CIG imaging supplies, specifically highlighting that there is no loss in quality when making the change,” said Luke Goldberg, EVP Global Sales and Marketing for Clover Imaging Group. “This influential testing verifies once and for all that CIG rivals the OEM in quality, reliability, and page yield, and the TCO worksheets allow dealers to prove that to their customers before they even make the switch.”
The convenient TCO worksheets help dealers demonstrate to customers the cost savings of switching from high-priced OEMs to CIG remanufactured cartridges without sacrificing quality or performance. Dealers input pertinent information into the TCO such as the impressions or page prints per month, sell price for the OEM cartridges, and sell price for CIG cartridges. The TCO worksheets do all the work for dealers, factoring in the price of the printer, total prints per month, and costs of cartridges, to calculate for customers the total savings of choosing CIG cartridges over OEM cartridges. Dealers can tailor items such as volumes and pricing in the worksheet to individual customers.
Recently, third-party tests by Buyers Laboratory (BLI) proved that print cartridges manufactured by CIG rival the performance of OEM cartridges. The independent testing showed zero out of box failures, image quality highly comparable to the OEM, and 100% of cartridges met or exceeded stated yields.
Couple this proof with CIG’s GreenSweep program, and now is the perfect time for imaging dealers to suggest OEM conversion to customers. The GreenSweep program offers dealers up to a 10 percent rebate when they convert existing customers using only OEM cartridges to CIG’s remanufactured products. Dealers can position OEM conversion with GreenSweep to increase margins and to offer customers substantial cost savings, as demonstrated with the TCO tool.
Current CIG dealers should contact their sales representative to obtain the TCO worksheets. For more information, please watch the video: http://www.cloverimaging.com/video/504/2.
Chicago, Ill. — February 15, 2017 — One Clover Imaging Group (CIG) GreenSweep dealer will get the chance of a lifetime to own a brand-new Harley-Davidson. Dealers can catch a glimpse of the GreenSweep Harley-Davidson April 18-20, 2017 at Mandalay Bay, Las Vegas during the ITEX Imaging and Technology Education Exposition. The bike is branded as part of CIG’s GreenSweep program, which encourages dealers to target the competition to win new business with OEM conversion.
“GreenSweep is the ideal opportunity to call on the competitions’ OEM accounts and offer the perfect chance for conversion to a proven OEM alternative such as CIG — without sacrificing any quality,” said Luke Goldberg, EVP Global Sales and Marketing for Clover Imaging Group. “Plus, the possibility of riding away from ITEX on a custom bike is pretty cool and a bonus to the added value of providing CIG solutions to your clients.”
By positioning the switch as a premium value solution that positively impacts the performance of a client’s print program, their company’s eco-footprint, and their overall office expenditures, CIG dealers can acquire new accounts from their competition and win the trust of new clients with GreenSweep. Recently, third-party testing by Buyers Laboratory (BLI) verified that print cartridges manufactured by CIG rival the performance of OEM cartridges. The testing proves that dealers can convert customers who are currently purchasing OEM products to CIG’s remanufactured brands without sacrificing quality and at the same time improve margins and offer substantial cost savings to customers.
GreenSweep offers CIG dealers up to a 10 percent rebate when they convert existing customers using only OEM cartridges to CIG’s remanufactured products — giving dealers the chance to take back control from stringent OEM processes and disruptive longstanding business practices. For more information and to harness the power of GreenSweep, dealers should contact their CIG sales representative and visit: cloverimaging.com/harley.
The Managed Print Services Association (MPSATM) is pleased to announce that a new white paper, MPS Provider Best Practices: Break/Fix Service, is now available in the Members content area of the MPSA web site. Through collaboration with the numerous subject matter experts participating in the MPSA Standards and Best Practices Committee and those outside the organization, the MPSA has compiled a set of best practices.
“Providing break/fix service is an important profit driver for an MPS provider but is also a risk factor in that break/fix service is an area that exposes your customer to the greatest potential for dissatisfaction,” notes Paul Pedersen, Business Unit Manager at Datacentrix and Chairperson of the MPSA Standards and Best Practices Committee. The recently-published white paper explores seven best practice areas of Break/Fix Service to help promote overall profitability while enhancing value for customers.
A webinar available to MPSA members and non-MPSA members has been scheduled for March 8 at noon Eastern. Join Pedersen for a discussion about these high-level focus areas and learn how these guidelines can help an MPS practitioner's leadership and operational management teams choose the best business model for designing, managing, and improving its break/fix service delivery.
For questions about the webinar, contact firstname.lastname@example.org.
About the Managed Print Services Association
The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the MPS industry. Its focus is on the development of standards, education, and industry guidelines that unite the different segments of the industry and bring value to all those participating. For more information about benefits and memberships, visit http://yourmpsa.org/Membership.
Are you an existing MPSA member interested in getting more involved with the MPSA? You can find out more about all the committees and the MPSA here or contact us at email@example.com.
“We have offered this training for two years now and based on positive feedback from office technology dealers and other solution providers, we decided to add four more sessions in 2017,” said Jennie Fisher, GreatAmerica Office Equipment Group Senior Vice President and General Manager. “Past attendees and customers of GreatAmerica are now closing bigger deals faster and overcoming objections more effectively than prior to attending the training.”
The training is promoted as helping solution providers with the following:
Alex Rogers says the workshops can improve the number of first appointments, and show how discovery can uncover latent challenges experienced by prospects. “Past attendees were able to implement the strategies immediately with tremendous ROI.” Since founding CharTec in 2009, Rogers has helped Solution Providers close $1 million MRR deals, achieve record margins, and increase sales by 200 percent.
The dates and locations for the four Sales Simplicity Seminars: Selling Everything-as-a-Service are as follows:
March 14-15 – GreatAmerica Headquarters, Cedar Rapids, IA
June 6-7 – GreatAmerica Headquarters, Cedar Rapids, IA
July 25-26 – Standard Office Systems, Atlanta, GA
September 12-13 – GreatAmerica Headquarters, Cedar Rapids, IA
Registration is open for all events, and more information can be found by visiting: www.greatamerica.com/chartec.
For those who have already attended a Sales Simplicity Seminar, there is a brand new 2.0 version: The CharTec Training Lab - Sales Edition. Through roleplay and practice Solution Providers gain advanced skills to sell any managed service deal. Learn more at:http://www.greatamerica.com/landing-pages/CharTec-Sales-Lab.aspx
CharTec is the SMB Channel’s leading provider of sales, marketing, and operations training for managed services and technology solutions providers. As the largest technology training facility in North America, CharTec’s 20,000-square foot, custom-built center is the training hub for all businesses within the technology sector. In addition to their training, CharTec is a channel friendly partner that helps you deliver a truly unique managed service offering with Hardware-as-a-Service (HaaS) solutions.
CharTec’s success is fueled by its partners’ success, which is why it invests so heavily in training and partner support. While attending the monthly CharTec Academy, partners not only participate in five-star trainings but also have complete access to CharTec’s own 21-year-old, multimillion dollar managed service practice, ARRC Technology. As a measure of leading by example, ARRC Technology has been listed five times as one of the fastest-growing companies on the Inc. 500/5000. www.chartec.com
About GreatAmerica Financial Services Corporation
Established in 1992, GreatAmerica Financial Services Corporation is a $1.8 billion national commercial equipment finance company headquartered in Cedar Rapids, IA. GreatAmerica provides financing and niche market-focused services in all fifty states and several U.S. Territories. Our commitment to understand the office equipment industry has positioned us as the unparalleled leader in single invoice solutions (MPS, Managed IT, and other specialized billing options). We also offer innovative non-financial services to help our dealers evolve their businesses. www.greatamerica.com
About Collabrance LLC
Collabrance, a subsidiary of GreatAmerica, partners with Service Providers determined to offer an exceptional IT experience to their customers. Collabrance provides a standards-based technology offering and remote services delivered by a team of technical experts focused on people, not just technology. Collabrance offers flexible financing for partners wishing to differentiate themselves through a total technology solution in a single payment. To ensure partners’ success and profitability in Managed IT Services, Collabrance also provides business planning, training, and access to industry experts. www.collabrance.com
Chicago, Ill. — January 27, 2016 — As part of its unrivaled TechLink 2.0 platform, Clover Imaging Group offers the industry’s most respected training programs including certified printer repair training. From instructing field technicians on how to troubleshoot quickly and accurately to providing customer service training for dispatch and customer support personnel, CIG offers a comprehensive line of courses and certifications to fit the needs of the individual dealership. For convenience, trainings are available both online and onsite.
“Clover Imaging Group has done an amazing job training our dealers for both mono and color, laser printer repair,” said Larry Bennett, Business Development Manager for Toshiba America Business Solutions. “Having seen firsthand the level of excellence and quality of the curriculum, I can highly recommend the company’s training program. To date, CIG has trained more than 400 of our Toshiba Business Solutions and independent dealer technicians to help enhance the knowledge and skill-set of these professionals. Moreover, CIG continues to improve our technician program by constantly updating its training content to keep it fresh and relevant for our workforce. In addition to its impressive training acumen, CIG’s enrollment, setup, and hosting process is also top notch. We continue to rely on CIG to bring quality repair training to our dealer channel."
HP® and Lexmark® laser printer trainings are interactive courses taught by highly experienced instructors that establish a basic introduction to printers and printer repair. This class prepares students for the tests required for authorization. Additional training services include CompTIA A+ certification, CompTIA customer service skills, and CompTIA authorized service center ASC gold.
CIG also offers professional training solutions for Managed Print Services (MPS). CIG’s Selling MPS training provides business development representatives with an advanced sales education forum to help penetrate the print management market. Servicing MPS training focuses on proven methodologies that drive profitability and operational performances within organizations.
CIG’s certified instructors ensure certified students leave prepared, resulting in a higher percentage of first call repair success rates. For more insight into CIG’s training programs, please view the video here: http://www.cloverimaging.com/video/501/5. To take advantage of its training and TechLink 2.0 platform — not offered by any other company in the industry — CIG customers should contact their account manager today.
LANO, Texas—(Jan. 23, 2017)—Muratec America, Inc., manufacturer of multifunction office equipment and business productivity solutions, announces they will be hosting “Muratec Label University,” an ITEX 2017 front-runner event, Apr. 18, 2017 at the Mandalay Bay Hotel and Casino in Las Vegas.
“This year’s ITEX will be one of the most attended dealer shows of the year,” said Jim D’Emidio, president at Muratec America, Inc. “We can’t think of a better place to talk about the label industry and why now is the time to get in the label business.” Muratec Label University is open to the entire dealer community, regardless of with whom they currently do business. “We want dealers who want to learn how to grow their business through adjacencies”, said D’Emidio.
“Label printing fits in the dealer’s current business model—it’s putting toner on paper. Not to mention, the need is already established, unlike some of the other markets dealers have entered.”
The event will primarily focus on dealer education and growth.
“Attendees can expect to be educated on the label industry as a whole, see live demonstrations on a wide range of label products, including the presses we’ll debut at the event,” said Andrew Jones, marketing manager at Muratec America, Inc. “There will be label solutions for companies of all sizes.”
Muratec Label University is tuition-free; however, advance registration is required and space is limited. For more information about Muratec Label University, or to register as an attendee, visit www.muratec.com/MuratecLabelUniversity
Chicago, Ill. – January 12, 2016 – CIG has taken a bold step that is unprecedented in the Global Imaging Supplies aftermarket. CIG commissioned independent 3rd party test lab BLI to pit its remanufactured print cartridges against OEM cartridges under ISO test conditions to corroborate CIG’S claims that its cartridges are a true alternative to the OEM. Historically, 3rd party lab tests commissioned by OEMs, such as those conducted by Quality Logic and Spencer Labs, have suggested that aftermarket print cartridges do not measure up to the OEM. CIG decided to have an independent 3rd party laboratory test its aftermarket cartridges against the OEM to debunk the historical rhetoric that remanufactured, eco-friendly print cartridges don’t measure up to the original branded cartridges.
“We agree with the historic data that not all aftermarket cartridges perform at a level comparable to OEM cartridges,” said Eric Martin, President of CIG. “But those are our competitors. We have always maintained that CIG cartridges are a true alternative to the OEMs, and we now have quantifiable data to back up our claims, thanks to this test.”
Buyers Laboratory (BLI), a leading global independent office equipment test lab and business consumer advocate, evaluated the page yield using the ISO protocols, image quality, and reliability performance of CIG toner cartridges and compared it to the performance of original HP cartridges in the HP Color LaserJet M651 printer, the HP LaserJet M402n printer, and the HP LaserJet P3015 printer.
In all three HP printers, the CIG cartridges performed exceptionally in all measurable metrics including yield, image quality, and reliability. Out of 54 tested CIG toners, 100 percent were defect free out of the box and exhibited no hard failures during life testing — in sharp contrast to historical 3rd party tests that were cited in the past. In addition, our average continuous yield numbers exceeded the OEM’s stated yield across all cartridge types.
“Why pay more for something when a lower cost alternative from CIG offers comparable quality and reliability?” asked Luke Goldberg, EVP Global Sales and Marketing for CIG. “This independent test proves that consumers get almost identical quality and reliability from CIG’s eco-friendly alternative and offers dealers the chance to educate their customers about aftermarket cartridge options with quantifiable data while improving business margins with our GreenSweep promo.
Please watch the video discussing the results of this unprecedented test in more detail here: http://www.cloverimaging.com/BLI-Testing. CIG customers can contact their account manager to request access to the test results.
Chicago, Ill. – December 27, 2016 – Clover Imaging Group (CIG) continues to grow its strategic executive team, adding two new industry innovators with a track record of creating high impact marketing solutions encompassing all facets of the industry from MPS to managed services to social media. Tasked with working with the CIG solution teams to bring an unparalleled level of consultative support to the dealer community, Aaron Dyck joins as VP of CIG Solutions, and Matthew K. McGuire joins as Director of CIG Solutions.
“Solutions are integral to our ability to create strategic alliances with dealers and other channel partners that transcend traditional transactional relationships. Our growing solutions portfolio allows us to address dealers’ pain points in areas of their business such as marketing, MPS, services, etc., and we firmly believe we can create positive change and impact dealer performance, profitability, and drive growth with strategic engagement. Given Aaron and Matt’s record of accomplishment of driving these types of consultative growth initiatives for the better part of the last 15 years, we could not be more excited to bring them aboard as part of our already formidable executive leadership team,” said Luke Goldberg, EVP Global Sales and Marketing for CIG.
With more than a decade of experience in the imaging industry, Dyck has created, structured, and led sales organizations within enterprise software, manufacturing, distribution, and marketing across the United States with revenues ranging from $3MM to $250MM+. Dyck has helped independent dealers architect, design, and build sales systems and custom e-marketing programs for their businesses. These experiences have led to his recognition as an elite, young influencer by The Cannata Report. Dyck lives in Kingston Ontario, Canada with his wife, daughter, and two sons.
“CIG is an industry leader, innovator, and in my opinion, the number one solutions company for the dealer community,” said Aaron Dyck, VP of CIG Solutions. “The investments CIG makes in manufacturing automation, services technology, and dealer solutions provides me with the best platform to leverage my extensive experience helping independent dealers grow. Having worked in enterprise software, manufacturing, distribution, and marketing, I know our customers want to win, and they want to win today and into the future.”
McGuire has more than nine years of international work experience in business development and marketing. Since 2008, McGuire has worked in various senior management positions within the office technology channel, including experience that covers enterprise software, SaaS programs, data-driven automation, manufacturing and distribution models, and providing OEM solutions. McGuire is a recognized industry speaker, educator, and thought leader with the ability to translate his expert knowledge and experience into customer solutions and sales revenues.
“I agree with Aaron completely,” said McGuire, Director of CIG Solutions. “CIG has consistently invested in promoting the entire imaging channel and raising the bar in supporting business growth opportunities for the dealer community. Bringing my collective experiences and relationships here, and working alongside some of the best leaders in our space, provides me the best means to help our partners expand their business and prepare for tomorrow.”
For more information about CIG solutions, please watch this video: http://www.cloverimaging.com/video/485/5.