One of the Managed Print Services Association (MPSA) members "Steven Hall (MBA)" from Essential Media just published a how-to guide on Managed Print Services that exhibits many of the best practices that we endorse in MPS engagements. This informative document is targeted towards the End-User who is getting ready to implement MPS, but should be also be a must ready for Manufacturers and Dealers as well.

Priced Right: This document can be purchased from the author for $13 (US)

Overview of the Document

Managed Print Services

An Independent Buyers Guide

Implementing a Managed Print Service is a challenging task with many associated benefits and risks. It is therefore imperative that a buyer takes an informed and structured approach to the solution design and contracting process, if success is to be achieved.

This guide will help the buyer make structure and effective decisions about how to successfully implement and administer their particular version of a Managed Print Services. There are tips but not tricks, only solid guidance on how to deliver a solution that will be built to last.

MPSA Review:

The MPSA felt that this document exhibited some key best practices that are not included in many MPS implementations:

• Development of a Mission Statement
• Employee Communications & Interviews
• Ensuring you have Executive buy-in and participation
• Total Cost of Ownership (beyond just print)
• Including Device Utilization as a targeted objective
• Continouis Improvement & Reporting
• Employee Training & Education (especially on MFDs)
• Periodic Satisfaction Surveys

These are just some brief Best Practice topics that the author covers in this somewhat inexpensive document that should be a must read for most members of the MPS industry.

Last Updated on Monday, 18 January 2010 10:14