MPSA Podcasts

Episode 1: What is "Managed Print Services"?

In our first podcast we look at where Managed Print Services are coming from, what the current state is and what's coming up in the near future.

We'll hear whether there's a right or wrong, how complex MPS can be and much more.

Join our MPSA Education Committee specialists Laurie McLevish (co-Chair), Aldo Spensieri, Bill Macvicar, Ed Mosteller, Mitchell Filby, and their host Petra Diener, Chair of the Education Committee.

Episode 2: MPS “International”

In this episode, we look at the international aspects of Managed Print Services.

Are there differences? What do they have in common?

Your MPSA specialists today: Tawnya Stone, President MSPA; Laurie McLevish (co-chair); Mitchell Filby and Petra Diener, Chair of the Education Committee. 

Episode 3: Mergers, Acquisitions and the Impact on the MPS Dealership Landscape

Listen to what MPSA members and special guest Andy Slawetsky of Industry Analysts have to say about mergers, acquisitions, and the impact on the office imaging dealership landscape. 

Episode 4: Mergers, Acquisitions and the Impact on the MPS Vendor Landscape

Listen to what MPSA members and special guest Patricia Ames, BPO Media, have to say about mergers, acquisitions and the impact on the software/hardware vendor landscape.

Episode 5: Billing Models

Together with West McDonald and Bud Karakey, we will explore billing models: What's new, what was, what will be.

Listen to this lively discussion with industry specialists Laurie McLevish, Tawnya Stone, Aldo Spensieri, Bill MacVicar, Ed Mosteller, Edwin Jongsma, Mitchell Filby, and guests Bud Karakey, VP Sales and Marketing, BEI Services, Inc., and West McDonald, VP of Business Development Tigerpaw Software Inc.

Episode 6: MPSA - Security: What & Why

Printing, office, documents, communication and more are part of a leading security strategy. Whether you are a customer, dealership or just yourself, find out what our experts have to say. Join Ron Alphin, Vice President Sales Operation, ABM Federal; Paul Pedersen, Director of Business Intelligence and Managed Services, Guy Brown; Bill Macvicar, Technical Support Manager, American Printware Inc.; Ed Mosteller, CEO perform IT US, LLC and Petra Diener, CEO & Communication Specialist, 3 Across The Sea. 

Episode 7: MPSA - Marketing, Smarketing? Why you need a solid sales and marketing strategy

Join the MPSA Education Committee discussing the importance of marketing, sales and marketing alignment, content strategy and more, with sales and marketing experts Edwin Jongsma; Josie Heskje, Great America Financial Services; and Darrel Amy, CIO Convergo.

Episode 8: Training

MPSA moderator: Aldo Spensieri; experts: Melissa Whitaker & Rick Lambert. In this episode, we talk with these two experts. What is the importance of training? What options are available? What to consider when selecting a training model or trainer? What counts for a Return on Investment? Along the way, they provide answers and insight into the future.

Episode 9: Meet the 2019 Award Winners

In this episode, we talk with the 2019 MPSA award winners. Was it a lot of work to submit the award documents? Was it a company-wide effort? Did it pay off in a commercial way? Why are you a member of the MPSA and what does this membership bring to you and your company? Get answers to all these questions and ask yourself, will you be a 2020 MPSA award winner?

Episode 10: Quocirca MPS Study 2019 - Louella Fernandes

Louella Fernandes joins the MPSA Education committee to discuss her findings from her 2019 MPSA study. This was a global study with some fascinating information derived from it. 

Episode 11: MPSA Home Office Security Podcast

July 24, 2020

Discussion with Eric Crump and Paul Pedersen from the MPSA Best Practices Committee on securing the home office output devices. Timely subject with current work from home initiatives. MPSA has created a white paper regarding security that is available to all at

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