by Kevin DeYoung
It was April 2015. A conference call. Not just any, but the kind you log into wondering. On the call were some of the brightest, most knowledgeable people in the Managed Print Services industry. They were convening voluntarily in one place working on an initiative that would refresh the definition of Managed Print Services for the foreseeable future.
This impressive “moment in time” where we saw a centralization of knowledge, intensity and passion is rare; particularly given no one would be compensated from what they were about to do. These individuals convened for the pure purpose of collaborating with other likeminded passionate people in a neutral setting to address a go-forward premise for the Industry.
No one company or organization to this day could aggregate or compensate this level of expertise in one place, yet there they were, volunteering, no charge, for the purpose of what happens next. It was quiet in the beginning, how would this start? These people were a diverse personality blend of analytics, expressives, theorists, practitioners, among others. I was there to listen, learn, perhaps contribute if I could.
This was why I joined the Managed Print Service Association. To be in a spot like this where the best minds in the industry gather for the pure passion of the art and science of Managed Print Services.
The opinions initially were polarized, well founded and argued from a basis of probability, trends, statistics and experiences. Other opinions were pure emotion. Yet other opinions lacked foundation, yes the wheat began to separate from the chaff.
As a dealer (I hate that word that everyone uses to define us) I joined the MPSA to further my business, to understand best practices; to deliver a superior and mutually beneficial solution to my customers. I attended various Committees of the MPSA like their Standards & Best Practices, Education and Collaboration Committees. Participation in the Committee initiatives provoked new thoughts, changes in my business culture, transactional models, and perspectives to the market.
Collaterally I made friends and developed a network of people who amazingly volunteered their advice, help, connections and information. In turn I wanted to help them; whether it be what I was seeing on the ground, my connections or something else. These friendships are real and yes I also know about their families, sports favorites and hobbies but most importantly I can call anyone of them and solicit an objective opinion relative to the best advice that would improve my business.
After a tremendous amount of debate, meetings, and emotion this group created a more current definition of Managed Print Services:
“Managed Print Services is the active management and optimization of business processes, related to documents and information including input and output devices.”
Every word was evaluated. This definition is an “output” but cannot express the journey of collaboration, passion, partnership, friendship and fraternity that allowed it to be created. The journey in these efforts is truly the reward and for those who are looking to make the industry better, the MPSA is your home where there is a place to learn, foster, connect and contribute. I welcome you to avail yourself of this great organization.
Kevin DeYoung is the President & CEO of Qualpath Inc., a Florida-based Managed Print Services (MPS) provider. Qualpath has been recognized as the Top MPS Indirect Provider by the Managed Print Services Association and Entrepreneur Magazine as one of the fastest growing companies in the USA. Kevin has 32 years of experience in the Managed Services and Office Automation Industry. Previous to Qualpath Kevin served as President of Kodak Latin America and CEO of Ameritrend Corporation, an Inc. 500 Company. Currently serving as President of the Managed Print Services Association, Kevin advocates for the Industry at both the end user and provider levels. Kevin is a graduate of the Florida State University with a Bachelor’s Degree in Business.