2020: A Tale of Two Years

In many ways, we have experienced two 2020s — the one we made predictions about in 2019, and the one we are living in now.

This webinar will contrast those two years by looking at results of BPO Media’s channel survey, fielded in late 2019 into early 2020, and comparing them with the results of a survey fielded in April, during the height of the COVID-19 pandemic.

Join BPO Media Analysts Patricia Ames and Tom O’Neill for a discussion of the short and long-term impact of the crisis, some best practices dealers can put in place, and what the future may hold.