Minneapolis, MN – March 30, 2026 — Nexera, powered by BEI Analytics, today announced the recipients of the 2026 Service Excellence Trustmark and Technician Service Excellence Awards. Following a comprehensive analysis of 2025 performance data, Nexera has recognized the dealerships and service technicians who have demonstrated exceptional service quality, efficiency, and operational excellence across the independent dealer channel.
The awards are based on objective performance benchmarks tracked within the Nexera platform, reinforcing Nexera’s commitment to measurable standards and industry transparency.
What the Service Excellence Trustmark and Technician Awards Represent
The Service Excellence Trustmark recognizes dealerships that meet or exceed Nexera’s established performance benchmarks based on key industry standards tracked within the Nexera platform, including Call Backs, Hold for Parts, Territory Integrity, World MCBV, and Technician Time Management.
To earn a Trustmark, dealerships must undergo an annual performance audit and maintain or exceed industry benchmarks across the full scorecard.
The Technician Service Excellence Awards honor top-performing individual service technicians from Nexera-affiliated dealerships. Recipients are determined through Nexera’s performance stack ranking, based on objective performance data within the Nexera platform, including performance indicators such as Call Backs, Hold for Parts, World MCBV, World CPCP, and time management metrics, to identify those who consistently deliver exceptional service quality and efficiency.
Together, these recognitions establish a clear, data-driven standard of service excellence within the imaging channel.
A Market Recognition That Drives Differentiation
“The Service Excellence Trustmark and Technician Awards transform performance data into meaningful market recognition,” said Kevin Tetu, President of Managed Print Division, MPS Monitor and Nexera. “For dealers, this distinction is more than an internal achievement — it’s a verified statement of excellence that can be confidently shared with customers and prospects. For Nexera, it reinforces our commitment to accountability and continuous improvement across the channel.”
With the announcement of the 2026 winners, Nexera continues to elevate industry standards by recognizing measurable performance and celebrating those who consistently deliver high-quality service.
Media Contacts:
Marzia Romeo
Marketing Manager,
MPS Monitor and Nexera
[email protected]
