- 1. Describe your company – a high level description of what your business does.
Stargel Office Solutions is a Houston-based business technology provider specializing in Managed Print Services (MPS), office printing, document management, and thermal label solutions. We help businesses reduce costs, improve efficiency, and simplify print management through proactive supply replenishment, equipment maintenance, fleet monitoring, and cost control. Our services also extend to thermal printing through our Cost Per Label (CPL) program. What sets Stargel apart is our customer-first approach and commitment to building lasting relationships. We understand that every business has unique needs, so we take the time to develop customized solutions backed by responsive, dependable service and personal accountability. Our goal is to be more than a technology provider—we strive to be a trusted partner our customers can rely on.
- How does your organization generally execute within the managed print services (MPS) landscape, and what has been your relationship or involvement with the MPSA local and or global community?
At Stargel, we take a consultative, customer-focused approach to Managed Print Services. We begin by understanding each customer’s printing environment, business challenges, and operational goals. Through comprehensive assessments, fleet optimization, proactive monitoring, and ongoing business reviews, we develop tailored solutions that help organizations control costs, improve productivity, and reduce the burden of managing their print infrastructure. We continue to evolve our MPS offerings by expanding into thermal label printing and Cost Per Label (CPL) solutions, bringing the same benefits of managed services to new business environments.
Our involvement with the Managed Print Services Association (MPSA) reflects our commitment to industry best practices, continuous improvement, and professional excellence. Earning MPSA accreditation was an important milestone for Stargel, reinforcing our dedication to delivering high-quality managed print solutions. We value the MPSA community as a platform for sharing knowledge, learning from industry leaders, and contributing to the continued growth and evolution of Managed Print Services.
- From your perspective, what is the most significant way your dealership is making (or can make) a positive impact in the MPS market through the customers you serve?
We believe the most significant impact Stargel makes in the MPS market is helping customers shift from simply purchasing printers and supplies to taking a more strategic approach to managing their entire printing environment. By providing greater visibility into printing costs, optimizing equipment, and proactively managing supplies and service, we help businesses reduce expenses, improve efficiency, and free up valuable IT resources. Our commitment goes beyond traditional office printing. Through our expanding thermal printing and Cost Per Label (CPL) programs, we’re bringing the same cost-saving opportunities, predictability, and operational efficiencies to businesses that depend on barcode and label printing. Ultimately, we make the greatest impact by simplifying print management, solving real business challenges, and helping our customers operate more efficiently and profitably.
• How does your go-to-market approach, service delivery, technology strategy, and overall customer experience create meaningful value for your clients?
What truly differentiates Stargel is our commitment to the customer experience. We combine the capabilities of a leading technology provider with the personal attention, responsiveness, and accountability of a trusted local partner. Our goal is not simply to manage printers, but to deliver peace of mind, build lasting relationships, and help our customers achieve greater operational efficiency and long-term success.
• What are you doing differently that helps customers succeed and keeps them loyal in today’s environment?
At Stargel, we believe customer loyalty is earned through trust, exceptional service, and consistently delivering value. What sets us apart is our proactive, hands-on approach and commitment to understanding each customer’s unique needs. We go beyond providing equipment and supplies by identifying opportunities to reduce costs, improve efficiency, and simplify print management.
Our customers stay with Stargel because we take ownership of their challenges, deliver dependable solutions, and treat their success as our own.
• In your response, please share lessons learned, obstacles you’ve faced, and best practices you’ve developed in building a strong, customer-focused MPS business. Where relevant, you can also touch on how partners and suppliers enable that success — but with the primary focus on how you support and deliver outcomes for end customers.
One of the most valuable lessons we’ve learned is that building a successful MPS business requires more than competitive pricing and reliable technology. It requires understanding our customers’ challenges, earning their trust, and consistently delivering on our commitments. As customer needs and technology evolve, we’ve learned the importance of staying flexible, proactive, and focused on long-term value rather than short-term sales.Our best practices include thorough assessments, regular customer business reviews, proactive service, and continuous efforts to improve efficiency and reduce costs. Strong partnerships with industry-leading manufacturers and suppliers help us deliver innovative solutions, but our greatest strength is our team’s commitment to customer satisfaction and accountability.Ultimately, our success comes from listening to our customers, adapting to their needs, and consistently delivering the service and results that earn their loyalty.
- Can you describe a time when your organization had to adapt to a major shift in the MPS industry? What did you learn, and how did that experience shape the way you support your customers today?
A shift that we’ve seen in the MPS industry is the growing demand for solutions beyond traditional office printing. As customers face increasing pressure to control costs, improve efficiency, and do more with fewer resources, we’ve evolved from simply managing printers to helping businesses manage their entire printing environment. This shift led us to expand into thermal label printing through our Cost Per Label (CPL) program, applying the same proactive service, cost predictability, and supply-management principles that have made our traditional MPS programs successful.
• This could relate to changes such as the move from analog to digital, hardware to services, mono to color, seat-based licensing to recurring revenue models, or broader disruptions like COVID. How did you lead your team and customers through the transition? What obstacles did you face, what worked well, and what best practices or lessons learned might be valuable for others in the industry?
One of our biggest challenges was shifting the conversation from equipment price to the long-term value of Managed Print Services. We addressed this by educating our sales team to take a more consultative approach, focusing on understanding customer challenges, conducting thorough assessments, and demonstrating the benefits of proactive print management.
- Reflecting on our conversation, what do you see as the biggest opportunity for innovation and collaboration within the managed print community?
We believe the greatest opportunity for innovation and collaboration in MPS lies in expanding beyond traditional office printing and delivering greater value to customers. This includes applying managed services to thermal label printing, workflow automation, and other business-critical technologies. By working more closely with manufacturers, suppliers, and fellow MPS providers, we can share best practices, develop innovative solutions, and create greater value for our customers.
- How have you benefited from the MPSA community? What are the biggest attributes? What improvements are needed?
Being part of the MPSA community has provided Stargel with valuable industry insights, opportunities to learn from fellow members, and access to best practices that help us continuously improve our MPS offerings. The association’s greatest strengths are its commitment to education, collaboration, and promoting industry standards that benefit both providers and customers. Earning MPSA accreditation has also reinforced our commitment to delivering quality managed print solutions.
Ultimately, the MPSA’s greatest value is bringing the industry together to share ideas, raise standards, and help members deliver better outcomes for their customers.
- What is the one or key two messages (take-aways, insights) that you would leave the audience today – so they resonate in the minds of our audience (locally and globally).
First, put the customer at the center of everything you do. Long-term success in MPS isn’t just about technology or competitive pricing. It’s about building trust, understanding customer challenges, and consistently delivering value. When you focus on your customers’ success, loyalty and growth naturally follow.
Second, embrace change and never stop evolving. The future of MPS extends beyond traditional office printing. By exploring new opportunities, embracing innovation, and collaborating across the industry, we can keep expanding our value and stay relevant to our customers.
Ultimately, our success as an industry will be defined not by the technology we sell, but by the relationships we build, the problems we solve, and the lasting impact we make on our customers’ businesses.
