Spotlight on Konica Minolta Business Solutions U.S.A. for 2023 Leadership Award

KM TrophyDescribe your company

Konica Minolta Business Solutions U.S.A., Inc.’s (Konica Minolta) journey started 150 years ago, with a vision to see and do things differently. The company innovates for the good of society and the world. The same purpose that kept it moving then, keeps it moving now. Konica Minolta aims to partner with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Sustainability is a key driver for the company. As such, Konica Minolta Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on Facebook, YouTube, LinkedIn and Twitter.

Describe your solution

Konica Minolta’s Managed Print Services solution provides overall fleet management of networked and local print devices. Recognizing that each business is unique, the company strategically combines consulting, hardware, software implementation and workflow management to provide each client with a solution that meets their particular needs, and aims to help businesses control operating costs, improve operations and ultimately accelerate growth.

Konica Minolta’s fleet monitoring service includes:

  • Identifying the number of devices owned by each company and whether each is performing optimally
  • Tracking how much volume is being generated per device, by department and by user
  • Determining how much is being spent per device and the cost-per-print (CPP)
  • Monitoring print jobs to allocate costs and identify new ways to improve output—including digitization and automation of print workflow

Advanced services provide added benefits such as:

  • Auto toner delivery
  • Advance account management
  • Periodic account reviews focusing on improving workflow and further reducing costs

What pain points does your solution solve?

End-to-end management is key to any successful managed print offering. Konica Minolta’s vCareProSuite has enhanced integrations that allow its dealers to extend capabilities to meet the ever-changing needs of their customers. vCare Pro-Suite includes remote MFP fleet management service tools that include remote firmware upgrades, remote fleet-wide deployments, remote operation and more. Remote management and automatic remediation allow dealers to streamline service delivery while limiting the demand and labor typically associated with such tasks.

Shield Guard provides the ability to remotely monitor and manage customers’ MFP security settings. Dealers can manage the security of their clients’ endpoint print infrastructure remotely, creating additional revenues and bridging dealers’ endpoint security services from both their managed print business and managed service offerings.

To support clients’ cloud migration, Dispatcher Paragon Cloud offers powerful, fast, simple cloud print management in the form of infrastructure management as a service. With a unique SSO, Dispatcher Paragon Cloud also offers direct communication to Dispatcher ScanTrip Cloud for customizable document processing. Through zero-footprint scan workflow automation with OCR processing in the cloud, the solution helps optimize the way users work, saving time and money.

Where do you keep your award?

We keep our award in the lobby of our Client Engagement Center at our U.S. headquarters in Ramsey, New Jersey. It is proudly displayed here so that our many customers and dealer partners who visit the facility are aware of this valued recognition.

If someone wants more information, who do they contact?

Cody Walton

Director of Digital Transformation


[email protected]

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